GENERAL
Customer account
Quote
Orders
Delivery
Payments
Invoice
Shipment
Sending files and technical characteristics
Technical characteristics of materials and processing phases
Storage of labels and tags
RESELLER PROGRAM
What is the reseller program?
How can I apply for reseller status?
How will i know if I’ve been granted reseller status?
Where can I find information about my discount category?
Can I apply for the reseller program if I’m not a professional in the industry?
How is the discount range determined and what percentage am I entitled to??
Can I be downgraded from a certain discount category?
Can I upgrade my category before the six-month period?
How is the six-month evaluation period calculated?
Can I lose my reseller status?
Do I need to enter a code to receive the reseller discount?
Do I need to be logged in to my account to receive the Reseller discount?
Do I receive special privileges concerning payments or delivery times?
Can the reseller system be combined with loyalty points?
What other advantages does the reseller program provide?
LOYALTY POINTS
What is the loyalty points program?
Is the loyalty points program open to everyone?
How does the loyalty points program work?
Where can I see the total points accumulated?
Should I use the accumulated points every time I place an order?
When do I receive my points?
Do I need to enter a code to get the discount?
Do I need to be logged in to receive the discount?
Are there any special treatments regarding payments or delivery times?
Can the loyalty points program be combined with the reseller program?

GENERAL


Customer account

Do I need to register an account at Labeldoo.com before placing an order?

Yes, you need to register on our site. Click on “Register” in the top bar and enter the required information (personal data, billing address, and contacts). You will receive a confirmation email with the username and password entered, necessary to access your personal area and view all the information relating to your account.

Can I change my email and password?

Yes, if you want to change your registration email or password, you can do so. Please note that after the change, you will need to use the new email address or password to access your personal account. We recommend using a password that is known only to you. Ensure that your new password meets the following criteria: it should be at least 8 characters long, with at least 2 digits or special characters included.

What should I do if I forget my login credentials?

If you forget your login credentials, click on the LOGIN button at the top of the page and select “Forgot your password?” Enter the email address associated with your account, and you will receive an email with your username and a link to reset your password. Please check your spam or junk folder if you don’t see the email in your inbox. For security reasons, we are unable to disclose login details over the phone or through other means.

What policy is adopted regarding the user’s privacy?

At Labeldoo.com, customer information is used solely for administrative purposes or if we need to get in touch with you. Any credit card payment information provided is used only in relation to the orders received. For more details, please visit the section dedicated to contractual clauses and privacy on our website.

Quote

Can I get a quote?

Yes, you can easily request a quote on the Labeldoo.com website. Simply provide the necessary details and select your preferred delivery times, and you will receive an instant quote. We recommend logging in to your account to ensure accurate pricing. Please note that the quote is based on the specified quantity and there is no obligation to make a purchase.

Orders

How can I place an order?

Once you have logged in and received a quote, you can proceed with your purchase by clicking on the “add to cart” button. In the “Cart” section, you will find a summary of your selected products. From there, you can choose the delivery address and select your preferred payment method. After clicking “Buy,” you will receive an order number and can proceed with the payment. Please be aware that all purchases on Labeldoo.com must be made through the website. To complete the order, you will need to accept the contractual clauses. A confirmation email with an order summary will be sent for each completed order.

Is it possible to add products to an existing order?

Unfortunately, it is not possible to add products to an order that has already been placed. If you need additional items, you will have to place a new order separately.

Can I modify or cancel an order?

Yes, it is possible to modify or cancel an order as long as it hasn’t entered the production phase yet. If you need to change the specifications of the ordered product, please contact our customer service at info@labeldoo.com to discuss the feasibility of the requested changes. If you have selected a payment method like Credit Card, PayPal, or Sofort and the payment hasn’t been made yet, you can cancel your order (even if the file for printing has been uploaded). For cash on delivery, cancellation is only possible if the file hasn’t been uploaded. You can check the status of your order in your personal area or contact customer service for further assistance. To cancel an order via your personal area, go to the “Orders placed” section and click on the “Cancel” button, which is marked with a basket icon. For orders paid by bank transfer, please send a cancellation request via email to info@labeldoo.com.

Is it possible to request custom quotes?

Labeldoo.com offers a wide range of labeling options. If you have specific requirements and need a custom quote, please send a request to info@labeldoo.com. In your email, please provide all the necessary details as outlined in the quote template on the Labeldoo.com website. Delivery times for orders based on custom quotes will be defined during the estimation phase.

Delivery

What is meant by expected delivery?

The expected delivery date refers to the fulfillment of the order and its handover to the courier. It does not indicate the exact date when the customer will receive the product.

Are delivery dates guaranteed?

No, the delivery dates provided on the website are indicative. Due to the nature of our work, which is express and personalized, we cannot guarantee mandatory delivery dates. Unforeseen circumstances in production or delivery, beyond the control of Labeldoo.com, may arise and make it impossible to predict exact delivery times. Please note that deliveries are handled by our partner couriers. Even if the goods are delivered to the courier on time, actual delivery to the customer may be delayed due to various factors such as difficulties in delivery, misunderstandings, force majeure events (e.g., strikes, adverse weather conditions, holidays during transit), or if the shipping area is not served within standard timelines.

Can there be a delay or postponement of the delivery?

Delays or postponements may occur due to unpredictable events. We advise clients to maintain an adequate emergency supply to meet their needs, factoring in the possibility of receiving a faulty, incorrect, damaged, or unusable batch of goods, or experiencing delays in transport, or non-delivery due to force majeure (theft, accident, delayed or non-delivery of raw materials to the manufacturer, strikes, absence, errors or negligence of the workforce, plant breakdowns, power outages, flooding, etc.). For this reason, no compensation will be due to the buyer for any loss of orders and/or customers, increased production costs, or production losses due to delays attributed to any cause or non-delivery, etc., when beyond the seller’s control. We remind you that delivery dates refer to the receipt of files that meet the printing process requirements; any non-compliance with the file could postpone the delivery date requested at the time of purchase. If multiple jobs with the same selected delivery date are in the order, all jobs will experience the same postponement in the start date, from the moment even one file is reloaded past the deadline. We remind you that, in the case of payment by bank transfer, the indicative delivery will necessarily slip according to the regular timeframe when the transfer is accounted for, typically 2/3 working days after issuance.

Payments

What are the available payment methods?

  1. Credit card (Visa or Mastercard)
  2. Paypal
  3. Cash on delivery (payment is made in cash upon delivery of the goods)
  4. Bank transfer (printing will commence only after the payment has been credited, regardless of whether the CRO or payment slip has been sent. This will result in a postponement of the delivery date by 2-3 days, in addition to the printing and shipping time). Please indicate the order number as the reason for payment when making a bank transfer.

Invoice

Where will I receive the invoice for my order?

Where will I receive the invoice for my order?
Invoices are sent electronically through the Exchange System (SDI) in compliance with the prevailing regulations on electronic invoicing. If you require a courtesy copy of the invoice in PDF format, which is not valid for tax purposes, please contact us at info@labeldoo.com.

Is it possible to change an invoice?

No, once an invoice has been issued, it cannot be modified. However, for future orders, you can update the billing address on your personal page.

Shipment

Who is responsible for delivering my order?

Orders placed on labeldoo.com are delivered by our partner couriers, who handle the shipping and final delivery to the end customer.

Can I pick up my order from your warehouse?

No, it is not possible to pick up products at our factory. We only offer delivery services.

Are there any additional costs for packaging?

No, the cost of packaging is not charged to the customer. It is included in the overall price of the product.

Where can I find details about shipping costs?

The shipping costs, if applicable, will be displayed on the order summary page during the checkout process. If the shipment is free of charge, it will be indicated as “Free shipping.”

Do you deliver across the entire region of Europe?

Deliveries from labeldoo.com are available within the territory of Europe. However, please note that we cannot make deliveries to Campione d’Italia, Livigno, United Kingdom and Vatican City due to customs reasons.

Do I need to take any precautions before accepting a delivery?

Before accepting the goods, please carefully check the packaging for any signs of damage. Additionally, ensure that the number of packages matches the number indicated on the courier’s delivery note. In case of any damage to the packaging, it is important to sign the courier’s delivery note with specific control reserves, clearly indicating the damage observed (e.g., signing with a specific control reserve for torn packaging). If the courier does not allow the reservation to be added, please contact us immediately. If the packaging appears intact but the contents are damaged, please report the issue within 8 days of receiving the goods by sending an email to info@labeldoo.com, providing the order number, date, and details of the damage.

If I don’t collect my order, what am I going to encounter?

In the event that your order has been dispatched but was not delivered due to various reasons, it will be kept ‘on stock’ by the courier.

What does ‘on stock’ mean?

Being ‘on stock’ refers to the time period where the courier holds your order at their local branch awaiting redelivery instructions. The courier will then inform labeldoo.com about the ‘stock’ situation, and we will reach out to you to resolve the issue. It is the customer’s responsibility to release the order from ‘stock’.

Sending files and technical attributes

When can I upload the print file?

You can upload your print file while finalising your order on the labeldoo.com website. During the order process, there is a section titled “Upload my file” where you can submit your sticker labels.

Is a check of the sent file performed before printing?

Yes, all uploaded files undergo an automatic basic check. However, if you have any concerns about the quality or technical aspects of your file, you can opt for a professional file verification service at an additional cost of €5 + VAT. This service will provide a thorough check of your file to ensure it meets the required technical specifications. You will receive an email confirmation if the file passes the verification. In case of any discrepancies or issues, you will be notified via email.

What are the main characteristics that need to be respected in the label industry?
The graphic files must comply with the current regulations for packaging materials. Here are some guidelines to follow when submitting your artworks:

      • Submit your files in PDF format, using the CMYK color mode. Make sure that fonts are converted to paths and images are embedded in the document;
      • Use the Cyan, Magenta, Yellow, Black (CMYK) color model for files and images, and avoid using the RGB color model;
      • The total ink coverage (also known as “Total Ink Limit”) should not exceed 270%;
      • Provide open editable files that include separate layers for text, images, backgrounds, and other elements;
      • Convert any Pantone colors to full-color equivalents in the CMYK color mode;
      • Maintain a minimum distance of at least 3mm between text and graphic elements and the die line. Ensure that graphics extend at least 4mm beyond the die line to account for trimming and finishing processes;
      • Include the necessary fonts with the file, or convert the text into paths to ensure accurate reproduction;
      • Logos and strokes should be in vector format or have a resolution of at least 2,800 dpi for optimal clarity and sharpness;
      • Images should have a resolution of 300 dpi;
      • Avoid applying screening inclinations;
      • The minimum thickness of positive lines should be 0.2 mm, and for negative lines, 0.3 mm;
      • Maintain a minimum text size of 6 points for positive text and 8 points for negative text.

What color profile is recommended for use?

Our supported color profile adheres to the CMYK process standard. RGB profiles are not supported, and Pantone color printing is not available.

If my file contains Pantone colors, will they be reproduced accurately in the printing phase?

Labeldoo.com does not support printing with Pantone colors. Therefore, any Pantone colors in your file will be automatically converted to the closest CMYK match based on Adobe’s conversion tables.

What is an overprint?

Overprinting occurs when the foreground colour doesn’t “knock out” the background colour. This can lead to unexpected results depending on the colours involved. For instance, if we mistakenly set overprint on yellow text positioned on a black background, when we go to print, the yellow text will be “overprinted” onto the black background, effectively becoming invisible because it overlays it. To avoid the risk of an unanticipated colour outcome, it’s essential to ensure that the file doesn’t have unintentional overprints activated where not required by additional processes like foils, embossing, or any other process that demands it. Any unintentional overprints won’t be flagged even when opting for a paid file check (with an operator).

How do I include hot stamping in my design file?

To include hot stamping in your file, you should insert the graphic elements that will be “laminated” in the finished work using a specific “spot color” named after the chosen foil, such as “gold foil.” Make sure these elements are set to “overprint” to achieve the desired effect.

How can I integrate silk-screen embossing into my file?

To include silk-screen embossing in your file, incorporate the graphic elements that will be “in silk-screen relief” in the finished work using a dedicated “spot color” named something like “silk-screen relief.” These elements should be set to “overprint” for proper representation.

How do I accommodate 3D foil printing (casting) in my file?

To accommodate 3D foil printing or casting in your finished product, insert the graphic elements using a specific “spot color.” Consider naming it something like “3D gold foil.” Like other special features, these elements should be set to “overprint.

What should I be aware of when preparing print files for transparent mediums?

When printing on transparent materials, please remember that our printing machinery employs the color white as well. To account for this, you need to generate a new spot color labeled “white.” It’s advisable to assign a vivid display color, like Cyan or Yellow, to this “white” spot color for ease of identification.

If there are other elements in your artwork that will be printed in a color other than white (e.g., black texts or images), it’s important to apply the white color to them as well. This is necessary because transparent substrates lack the white background typically present in paper. Failing to include the white color may result in faded or distorted colors. To address this, create duplicates of these elements on a new dedicated layer, overlap them, and use the previously created white color as the fill. Remember to activate the “overprint” option for these elements to ensure proper printing.

For symmetrical images with a square or rectangular shape, create a box that matches the size of the image and follow the same procedure as mentioned above. This involves duplicating the image, overlapping it with the white-filled box, and activating the “overprint” option.

If you’re working with cropped images, create a path that accurately traces the contours of the image. Apply the same steps explained earlier, using the white color as the fill for the duplicated image and ensuring that the “overprint” option is activated.

Technical aspects of materials and processing stages

What options do I have for die shapes?

You have the flexibility to choose from various die shapes for your labels. Options include customizable shapes or classic shapes such as square, rectangular, circular, or oval. If a particular die shape is not feasible for technical reasons, the staff at labeldoo.com will contact you to discuss alternative options.

Where can I find details about the material to choose?

By moving the mouse cursor on each support it will be possible to observe the characteristics of the support, for example if it is intended for a particular use.

What is meant by painting?

Painting is an optional processing step that provides for the total protection of the surface of the label on the reel by means of a special paint with a glossy or matte finish. Painting is always recommended to maintain the integrity of the label, especially if it will be applied to a support intended for shipments or long outdoor exposures.

What is meant by a printing plant? Is the customer entitled to receive the printing system?

The printing plant is, as the word itself says, a plant capable of allowing a certain type of printing on the substrate. This is a necessary element for the realization of an additional printing phase. The ownership of the printing system remains with the seller as the payment due by the customer for the same represents only a contribution to the costs for the construction, use and storage of the same.

What is the laser die?

It is a die made by engraving the support through a laser beam.

Does the laser die have a cost?

No. The great advantage of this die is that it is always free.

What contraindications does the laser die have?

The laser beam, by engraving the paper transversely, can leave a slight white border on the edges of the labels. This drawback will be more visible on labels with a dark background and almost negligible on labels with a light background, invisible on labels with a white background.

What is meant by typologies? When do I have to enter this number?

The types of labels within an order represent the references of the same label. This means that the support, the format and the processing must remain unchanged for each reference, while the internal graphic subject may vary. A classic example is provided by a producer of fruit juices that for the same product line has only one label but as many references as there are flavors (for example apple, pear, orange, etc.). if there is not a single type.

How can the quantity of the various types be managed?

The quantity for each type can be customized according to your needs.

Storage of labels and tags

The recommended storage conditions for the labels are around 20/24 degrees centigrade and relative humidity between 50/60%, keeping the labels in their original packaging as provided by Labeldoo.com. The best quality of use of the labels is guaranteed for 6 months from the date of production of the same in the correct storage conditions, provided that the labels are stored in the production area for at least 24 hours before their use. Labeldoo.com does not guarantee the lightfastness of printed inks (deterioration of colors following UV irradiation) since various parameters affect the lightfastness of the printed label in an unpredictable way.

RESELLER PROGRAM



What is the reseller program?

The reseller program is a program designed for professionals in the “graphics and printing” sector. This program allows you to access a dedicated discount for each of the orders concluded on labeldoo.com.


How can I apply for reseller status?

To apply for the reseller program you need to register on the labeldoo.com website. Once registered, access your user area and click on the “Reseller” icon. Fill out the request form and submit it. Our team will evaluate your application and notify you of the outcome.


How will i know if I’ve been granted reseller status?

After submitting your application for reseller status, our team will review it and send you an email with the result.


Where can I find information about my discount category?

After logging into your user area, click on the “reseller” section. Here, you can check your current reseller status (Bronze, Silver, Gold), along with the corresponding discount percentage.


Can I apply for the reseller program if I’m not a professional in the industry?

No, the reseller program is exclusively for professionals in the graphic and printing sector, such as typographies, label makers, graphic studios, communication and marketing agencies, etc.


How is the discount range determined and what percentage am I entitled to?

The reseller program offers three discount categories based on the total order value over a six-month period:

  • Reseller Bronze: Up to €3,000 of purchases every 6 months, with a 5% discount.
  • Reseller Silver: From €3,001 to €6,000 of purchases every 6 months, with a 7% discount.
  • Reseller Gold: Over €6,001 of purchases every 6 months, with a 10% discount.
The total order value is calculated excluding shipping costs and VAT.


Can I be downgraded from a certain discount category?

Yes. The total purchases made on labeldoo.com are verified every 6 months and based on your expenses recorded in that period, the discount category (Bronze – Silver – Gold) for the next 6 months is determined. If in the past period not enough was spent, you will be downgraded to the lower discount category, but it cannot be lower than the bronze level, even if no orders were made.


Can I upgrade my category before the six-month period?

Yes, if you meet the minimum spending threshold for the next category before the end of the evaluation semester, you can upgrade. For example, if you belong to the Bronze category from July 1st to December 31st and reach a spending of over €3,001 (excluding shipping costs and VAT) between January 1st and February 20th of the following year, you will be upgraded to the Silver category.


How is the six-month evaluation period calculated?

The start date is set as the day of acquiring the reseller status.
Every evaluation is made at the end of the following 6 months.


Can I lose my reseller status?

Yes. Your reseller status will be forfeited in the event of no orders placed for a consecutive period of 24 months, or if improper, unfair, or defamatory conduct towards labeldoo.com and the company that owns the registered trademark.


Do I need to enter a code to receive the reseller discount?

No, the discount is automatically applied when you add products to your cart and proceed to the cart screen. The system will display the discounted amount.


Do I need to be logged in to my account to receive the reseller discount?

Yes, you must log in to the account associated with your reseller status in order to access the discounted prices. Otherwise, the prices displayed will be the list prices available to regular users.


Do I receive special privileges concerning payments or delivery times?

Payment methods and timings remain the same for all users of the labeldoo.com website, regardless of whether they are regular users or reseller users.


Can the reseller program be combined with loyalty points?

Yes. The reseller program can be used together with the loyalty points system available on the labeldoo.com website.


What other advantages does the reseller program provide?

The reseller program provides benefits such as anonymous packaging for shipments, access to samples and previews, and priority phone and email support compared to non-reseller customers.

LOYALTY POINTS PROGRAM



What is the loyalty points program?

The loyalty points program is available to all labeldoo.com customers and allows them to earn points on their purchases. These points can be converted into euros and used as a discount on future orders.


Is the loyalty points program open to everyone?

Yes, the loyalty points program is open to all registered users on labeldoo.com.


How does the loyalty points program work?

The loyalty points program allows you to earn points with each purchase. For every €20 spent, customer receive1 loyalty point, which has a value of €1. This point is given after your order has been completed and shipped. During your next order, you will have the option to use these accumulated points for a discount on the total price of your current order. You can use a maximum of 100 points for each order. Note that loyalty points are valid for 90 days.


Where can I see the total points accumulated?

Once logged into your user account, you can check your total accumulated points by clicking on the “Loyalty Points” section. This will display your point history and the current available points.


Should I use the accumulated points every time I place an order?

No. You have the choice to keep accumulating points and use them whenever you want, provided they are within their validity period.


When do I receive my points?

You receive points when an order is marked as completed and shipped.

For example, if you place an order and immediately place a new one, you will not be able to use the points from the previous order as it hasn’t been completed and shipped yet.


Do I need to enter a code to apply the discount?

No, you don’t need to enter a code. During the order checkout process, there will be an option to apply the discount using your loyalty points.


Do I need to be logged in to receive the discount?

Yes, you need to log in with your account to receive the discount through the loyalty points program.


Are there any special treatments regarding payments or delivery times?

No, the payment methods and delivery times remain the same for all users of the labeldoo.com site.


Can the loyalty points program be combined with the reseller program?

Yes, the loyalty points program can be combined with the reseller program, which is specifically designed for professionals in the graphics and printing sector.