In compliance with articles 52 et seq. of the Consumer Code, we inform our customers that, barring the exceptions outlined in article 59, consumers are entitled to a 14-day withdrawal period from a contract concluded at a distance or off-premises, without the necessity of stating a reason. During this period, customers are only liable for costs as defined in article 56, paragraph 2, and article 57.

Please be aware that the right of withdrawal is not applicable for products ordered through the LabelDoo e-commerce platform, as per art. 59, letter c of the Consumer Code. This is due to the fact that all products are custom-made and distinctly personalized with the printing of images and content provided by the User.

The right of withdrawal may be exercised under the condition set forth in art. 1373 of the Civil Code, which states that the withdrawal right is valid “as long as the contract has not commenced its execution”. Here, the beginning of execution is defined as 2 (two) hours following the upload of the file into our system.

To initiate the right of withdrawalwithin the specified timeframe, please download, complete, and send the attached form or an equivalent written statement to the following address:

LabelDoo
Via Santo Spirito 14/16
86170 – Isernia (IS)
ITALY

Communications can be sent either via post or email (info@labeldoo.com).

Upon valid exercise of the right of withdrawal in line with our terms, LabelDoo commits to refunding the payments received within fourteen days from the receipt of your withdrawal notification. Refunds will be processed using the same payment method as the original transaction.